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Privacy Policy 

Under data protection legislation act 2018, Carol Anne is required to explain to you why we collect information about you, how we intend to use that information, whether we will share your information with anyone else and how we keep it secure. 

We process data where we have consent to do so, or where we have a legitimate business interest to do so. We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes.

By using our website or shopping in our stores, you’re agreeing to be bound by our current policy.
Any questions regarding this Policy and our privacy practices should be sent by email to or in writing to Carol Anne, 5-6 Holland Walk, Barnstaple, Devon, EX31 1DW. Alternatively, you can telephone 01271 345786

Who are we

We are Caj Ltd, an independent jewellery company with retail stores and an ecommerce website. Carol Anne Jewellery Ltd, registered in England, no. 06055810, Vat number 682 0322 56, is the processor of your data. Carol Anne is owned by Francessa Gubb.

How and when do we collect information from you

We obtain information about you when you make a purchase in one of our stores and if you choose to be added to our in-store database; or when you use our website, to make a purchase. We also may gather data when you contact us about products and services, or you enter a competition.

When you place an online order with us your details are added to our database in order for us to fulfill our contract with you. You can opt to receive marketing and promotional emails upon checkout by ticking the appropriate box. You can unsubscribe from these emails at any time by clicking the unsubscribe link within the email.

What type of information is collected from you

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a purchase from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used
To notify you of changes to our service.
To track your spend, in order that we can reward you with loyalty points or make you a 'Privilege Customer'

To process orders or refunds that you have submitted.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfill our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.